About
Quality Plus Locums Limited is a Practitioner-led Recruitment and Retention Agency driven by genuine passion to deliver exceptional value-based recruitment and retention service to organizations supporting adults and young people affected by mental health, learning disabilities, autism, complex health conditions, dementia or physical health conditions.
Vision
Our vision is to lead in delivering transformative interim recruitment and retention support services, supporting organizations recruit with purpose, create supportive workplace environments where everyone thrives and excel.
Mission
Our Mission is to deliver impactful and exceptional service that brings stability and fosters growth and happiness to people and organizations we support.
Values
Responsiveness and Accessibility – We listen respectfully and take timely action.
Compassionate and Personable Service – We value people and want to see them succeed
Relationships – We are intentional about creating strong relationships that promote relational well-being
Diversity – We are grateful for our uniqueness, it strengthens growth.
Quality - We pursue excellence in everything we do
Integrity – We are transparent, honest and authentic in our dealings.
Trust – We are dependable and trustworthy.
Our Story
Our Journey started within the confirms of Prison service where they were a lots of incidences happening due to staff shortages, high levels of stress across all teams and low morale. We saw stability and team cohesion as key success drivers to improving service delivery and experiences for all. This meant we needed to recruit candidates who have the personality and resilience to work in such environment and stay.
This gave rise to our value driven recruitment approach and sourced right candidates who shared our values and demonstrated the right attitude. We realized the staff needed the right tools supported with the right environment for them to perform in at their best. Working alongside our client and understanding what was important to them and their pain points we developed our trouble shooting and value driven 4R approach to recruitment. 4R stands for Right candidate – Right Tools, Right Support and Right environment. Each of these areas is further broken down to pin point what is important for the individual, the team, the patient and the organization.
This approach brought team stability and resulted in reduction in incidences and complaints due to team cohesion and continuity of care. The services were able to attract new workers into permanent positions and retain those who were in position because of stable culture that was supportive. Sickness rates dropped and staff were supportive of each other.
We established an Agency Support network and collaborated with various subject expert trainers on a voluntary basis to support the well-being of agency workers during the pandemic. This initiatives led to the creation of our team well-being and workforce development programs.
We realized that different groups were impacted differently by the pandemic , and it was was crucial to respond to their unique needs in relevant and relatable ways. Common theme was apparent in all sessions, when we connected with what mattered to people, that’s when we saw real motivation to engage and change.
Our training programs are designed to connect with people and evoke change from within which is more lasting hence we use combination of classroom or online delivery with coaching or workplace mentoring.
We added our outsourcing and advisory service allowing us to offer a more holistic service covering recruitment, retention and workforce development all in one roof making it easier for organizations, individual employers and job seekers to navigate their way round.
As an organization we care about inclusivity and integrating communities from diverse backgrounds. We believe in giving people, opportunity, supporting them in the way that works for them and see them grow.
Through our talent search service we connect people with untapped or hidden talents to organizations who are open and willing to offer an life changing opportunity to people from underrepresented communities back into employment.
Our practitioner led training and coaching academy supports individual candidates and organizations looking to upskill their staff.
Daisy Mpufumira
Founder Quality Plus Locums
Corporate Mental Health Practitioner and Trainer
Daisy has over 30 years of experience in the health and social care sector where she has occupied various roles ranging from frontline clinical roles to service development and operational roles. Her passion is in maximizing the potential of others and helping organizations, build winning teams, and achieve stability and outstanding performance in every season they are.
Daisy believes in compassionate leadership, valuing people, and flourishing together for the greater good to build agile teams that can stand any adversity and remain sustainable.Her interest in empowering others to maximize their potential landed her in learning and development roles within health criminal service sectors, education, and not-for-profit organizations. She has also been involved in the Personal Development field, supporting young people at risk, professionals looking for career change, and personal challenges in the workplace. More recently she has been supporting work-based learning and training through apprenticeships. Throughout her interaction with people of any age and at every level or race, there is a common theme which is about relationships. People thrive and excel when they feel they belong, are supported, and are valued. Daisy has demonstrable experience in staff retention, reducing sickness and absence costs, and improving productivity by engaging employees from a mental well-being perspective. She is keen on sharing good practices and helping organizations improve mental health at work through training, coaching, and policy development using a whole-organization approach.
As the founder of Quality Plus Locums, Daisy’s mission is to support organizations and individuals to achieve outstanding performance every day. She cares about people, relationships and well-being and believes if those metrics are right, everyone is a winner, people and businesses will achieve the growth they desire and lives will be transformed.